You’ve probably heard this saying before, but let’s talk about how it applies to you in real estate, and why you should do it.
Going the extra mile doesn’t mean you just give a lot of free products, or service every time. Often adding more photos, or an additional service is the first thing that comes to mind, but the ways and means of going the extra mile are practically unlimited.
Let me give you 2 real life examples!
1) Hand Written Thank You Notes
An early mentor of ours hand writes personal thank you notes for each of his clients for every shoot. These notes usually contained just a few sentences to show he was grateful for their time and trust in him. He credited this practice for helping him retain his most profitable clients over the years! That type of gesture isn’t given often these days. Although very few may not appreciate it, most will and they will return in kind through many means. Let me give you an example from us!
2) Give Without Expecting Return
Every year our team donates the photos and videos to the St. Jude Dream Homes in Louisiana. We don’t ask for any money, or any favors in return. We do it every year because the St. Jude cause matters to us, and we love being around the people who build and design the dream homes. They’re some of the most selfless people we know! Although we don’t seek anything in return, our team has received countless calls for drone media collection, construction progress monitoring, and other drone services just from people seeing the work that we donate to St. Jude.
On this job in particular, I decided to do a mapping mission at no cost to the agent. I had time to kill and wanted to show him the value of that service one time for free. While I was conducting the mapping mission, someone who had walked down the road a few times during my drone flights asked if mapping was a service I offer. I told him yes, we discussed the project, and now I’m preparing to do a mission next week. Had I not decided to go the extra mile, I likely wouldn’t have had that opportunity!